If the app is not supported, make sure that you have the Secure connections server setting set to Preferred (not Required).Check if your app supports secure connections.You should make sure you aren’t unintentionally blocking unsupported apps. Not all apps support connecting securely, though. Secure Connectionsīy default, the Plex Media Server will prefer to use secure connections for apps that support them. See the Secure Connections information below for more details. Third-party clients also generally cannot connect via secure connections. Related Page: I forgot my Plex Account PIN how can I reset it? How can I change my PIN? If you need to remove your Account PIN you can do that on your Account Info page. Some third party apps also cannot connect if you have added a security PIN to your account. Enter the IP address from step one into the List of IP addresses and networks that are allowed without auth setting and save.In your Plex Web App, go to Settings > Server > Network.You will typically be able to find this in the device’s system settings. Find out the local IP address of the device on which the app is running.To allow such apps to access your Plex Media Server, you will need to make a specific exception for them. In rare cases, you may have an old, deprecated app that does not support signing in such as LG’s “Media Link” or “Smart Share” apps. Basically, if you are signed in to Plex Media Server, then apps accessing the server must also be signed in. Starting with version 1.1.0 of Plex Media Server, security improvements were made to help protect users. Related Page: Why am I locked out of Server Settings and how do I get in? Using a Third-Party App That Cannot Sign In Once you’ve done that, your Plex Media Server should appear when using the hosted Plex Web App, too. Access the Server settings and sign in to the Server.Load the “ bundled version of Plex Web App” on your Server computer using or, for instance.This often occurs when you’re not yet signed in on the Server and you’re using the hosted Plex Web App. In some cases, you may find that the Server entry doesn’t appear for you under Settings in the web app and thus you can’t try to sign in to the Server. Related Page: Can’t Access Server Settings Ensure that Remote Access has been successfully enabled for the Server.If your app is not on the same network as your Plex Media Server: Tip!: Make sure the subnet mask (netmask) is set correctly, so that the devices are actually treated as being on the same subnet. Make sure both the Server and app are on the same subnet of the network.When both your Plex app and Plex Media Server are on the same local network: Related Page: Using resources information to troubleshoot app connections App and Server Are on the Same Network See the Related Page information for additional information you can gather. If you continue to have an issue, then posting details in our support forums will be the best resource for you. Then sign into your account in the Plex appĭepending on whether your app is local or remote to the Server, there are also other things to check.Sign in to your Plex account in the Server.Sign out of your Plex account in both the app and Plex Media Server.Make sure you aren’t requiring secure connections on the server while using an app that doesn’t support them (see below).Disable any proxies being used on your computer or router.Disable any VPN on your computer or router.Verify that your Server is listed on your Devices page.Ensure that Plex Media Server is actually actively running.Ensure you have the current version of Plex Media Server installed.Here are some general troubleshooting steps you can take: Related Page: Sign in to Your Plex Account General Troubleshooting Your app is signed in and connected to your account.

You’ve signed into the Plex Media Server using your Plex account.

Check our Downloads page for the latest version. You are running a current version of the Plex Media Server.If your Plex app is not finding or connecting to your Plex Media Server, please first ensure that:

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